Frequently Asked Questions

Go to our Areas We Cover page and type your postcode into the checker. It tells you whether we cover your area.

If we do, it takes you to our enquiry form. Fill in your details and a bit about your lawn, then press send. It isn’t a guarantee we can take your lawn on, but it’s the quickest way for us to get back to you.

At least one photo of your lawn. The form asks for one, and we can’t reply to an enquiry without it.

We also need your correct contact details and address. Without these, we won’t respond to your enquiry.

You’ll get a notification with the next steps.

We’ll look over your details and get back to you, usually within a few days.

We had to take our phone number off the website because of the very high number of calls we were getting. We share our contact details with the clients we work with.

Sending your lawn details through the form means we can see your lawn before we get back to you, so nothing gets missed and we can tell you straight away if it’s a good fit.

Not for a new enquiry. We only share our email address and phone number with the clients we work with. We were getting more emails from outside our area than we could keep up with.

If you need help with your lawn and we don’t cover your area, we can’t give one-to-one advice by phone, email or message, even on quick ones.

Because of our videos and socials, we get a lot of requests for help from outside our service area. That’s why we built the Learning Hub on iGrow Carpet. With hundreds of videos, we’ve tried to make it as easy as possible for you to find the right information fast.

There’s also the Premier Lawns Community on Facebook, with over 10,000 members who love helping people with their lawns. Robbie also answers questions in there.

No. Because of the demand for our services, we no longer offer free site visits or consultations. Your first visit is a paid treatment, and we give you advice on the lawn while we’re there.

We can’t give one-to-one advice by phone, email or message, even on quick ones.

Because of our videos and socials, we get a lot of requests for help from outside our service area. That’s why we built the Learning Hub on iGrow Carpet. With hundreds of videos, we’ve tried to make it as easy as possible for you to find the right information fast.

For a quick question, the Premier Lawns Community on Facebook is the best place.

Leave a comment on the video. That’s the best way to get an answer, and it helps other people with the same question too.

No. We don’t get involved in other companies’ work, and we don’t comment on lawns someone else has laid or treated.

There are a few ways to get in touch.

You can log in to your client hub. It has all your quotes, invoices, receipts and past visits in one place.

Email us on the address we gave you when you joined. That’s the best way to make sure nothing gets missed.

Use the contact page on the iGrow Carpet website. Orders are dealt with there rather than through Premier Lawns.

Premier Lawns is represented by Driven Talent. All media, sponsorship, brand and agency enquiries are handled by Katie Clarke there. Email katie@driventalent.co.uk.

No. We don’t accept guest posts, sponsored articles or paid links, and we don’t reply to requests for them.

We look after lawns across greater Belfast, from our base in Newtownabbey. In some areas further out we only take on larger lawns, 800 m² or more, and the first visit can take longer to arrange because of the travel.

Put your postcode into the checker on our Areas We Cover page and it will tell you where you stand.

We work our visits around the lawns we already look after. If we don’t have clients near you, or the traffic getting there takes too long, we can’t fit you in, even if you’re only a few miles from us.

If that’s you, there’s free help further down this page.

Yes, but only a small number each year. We limit our client list on purpose, so every lawn gets the attention it needs. Spring and autumn are our busiest times, so you may go on a waiting list if you enquire then.

Every lawn is different, so we don’t list prices. Your estimate is worked out per visit, on the size of your lawn and what it needs. Any renovation work, like aeration or scarifying, is priced on its own.

No. Our treatments are part of a seasonal programme of five visits a year. Aeration, scarifying and renovation work are add-ons for clients on that programme.

Only as part of our all-in-one package, which is available in Jordanstown and Greenisland. Everywhere else, you mow it and we grow it.

No. We don’t lay or supply turf, and we always recommend real grass over artificial. For clients on our programme, we renovate tired lawns with a topdress and overseed.

No. We only look after lawns.

We treat the lawn. Unless it’s autumn or winter, that includes the weeds. If the measurement from your enquiry wasn’t quite right, we measure the lawn ourselves. If you have any questions about your lawn, we’ll happily try and answer them.

Then we write up a quote for future work and give you some advice on looking after the lawn between visits.

We generally don’t arrange times for the first visit, but we can do either a morning or an afternoon appointment if it’s arranged in advance. Please let us know by email.

For normal visits, we don’t work to set times. It lets us be more flexible with things like traffic.

No. Most of our clients are out when we call. We send you a reminder before each visit, and it tells you which of the team is coming.

Please leave gates unlocked, or let us have the code if it’s locked, and keep pets indoors. We leave a card after the visit so you know we’ve been.

No. Either of us can end the service at any time, with no notice period.

If you agreed to our service online, by email, by phone or at your home, you also have 14 days to cancel under consumer law. Just send us an email and we’ll remove you from our service.

We use your brown bin first, so please make sure we can get to it on the day.

After that, it depends on your quote and where you live. For lawns further away, where we can’t get to a local recycling centre, there may be an extra charge. We decide that lawn by lawn. If you have a compost heap, we’d encourage you to use it instead.

Yes. We’re fully insured.

Yes. We’re members of the UK Lawn Care Association, which promotes good practice among independent lawn care companies. You can see our listing on the UK Lawn Care Association website.

No. We’re a local, independent business. We decide what your lawn needs, not a head office.

We film some of the lawns we look after. We film the lawn, not you. In our lawn videos we would never dream of saying where a garden is, and on our website we only ever name the area.

If you’d like your lawn to be one of them, have a look at our Have your lawn featured page.

Five, plus any renovation work your lawn needs. We visit roughly every 10 weeks, and we work around the weather so each treatment goes on in the right conditions.

It depends. Most lawns need it, and after the first year most get an aeration and scarify once a year on top of the five treatments. Lawns cut by a robot mower usually need less.

We’re happy to work within your budget, though. A lot of our clients only have the treatments, and we don’t sell you products or services you don’t need.

Because we can’t sow seed and treat weeds at the same time. Your lawn goes onto the treatment programme first to get the weeds sorted, and the renovation is normally booked in three to six months later, in spring or autumn. Lawn levelling is only for clients who’ve been with us at least six months.

A full lawn rejuvenation is different. That gets done first, and the lawn moves onto the treatment programme after.

New weeds can blow in, or come up from seed already in the soil, so a few after a visit is normal. As the treatments thicken up your grass, there’s less and less room for them.

Yes. If we spot something like leatherjackets on a visit, we’ll let you know what we found and what we’d do about it.

Yes. If you watch our videos, you’ll know Robbie is a big supporter of seaweed. It’s feeding the soil, not just the lawn.

We put seaweed down twice a year as part of the programme, or you can upgrade to have it all year round.

Keep up the mowing. That’s your side of it. The card we leave after each visit tells you what we did and anything you need to know.

Generally no, unless there has been a long dry spell.

We work around most conditions. If it’s too hot and dry, or too wet, we’ll hold off and be in touch as soon as conditions are right.

Yes. Keep children and pets off the lawn while we’re treating it, and until the lawn is dry. Once it’s dry, they can go back on.

If your dog or cat walks on the lawn before then, give their paws a quick rinse.

Puppies tend to eat the grass, so if you’ve got a new one, you’re best holding off on treatments for 3 to 6 months, until it’s a bit older.

Pets that eat the grass, like rabbits, guinea pigs and tortoises, need more care. Keep them off treated areas for at least 7 days.

If you keep chickens, ducks or geese, tell us before we visit. We don’t treat areas where poultry graze.

Not at all. Lawns cut by a robot mower usually need less scarifying and aeration. More on robot mowers.

No. We only look after lawns where we carry out the lawn treatments. If you put anything on the lawn yourself, we can’t touch it.

If you’d rather do it all yourself, iGrow Carpet is my own range of lawn care products, with a free Learning Hub that shows you how. Visit the Learning Hub.